Customer Service is Our #1 Goal

3/25/2019 (Permalink)

Imagine getting a call from the local police department, informing you they had to shut off the water off at the street because your house was flooding.  That is the call that Maryanne got informing her that her Barnegat vacation home had suffered a pipe break in the kitchen.  Maryanne lives two hours away and could not get there until the following day.  She called SERVPRO of Manahawkin not knowing what is supposed to happen next.  We  explained the restoration process to her over the phone and told her our main goal right now was to get her home stabilized. Luckily, were able to access the house with a garage code and was on site within the hour.  Our team managed to get the situation under control and communicated with Maryanne every step of the way.  Maryanne arrived the following day and met with our Production Manager and he then again went over the next steps of the restoration process.  In order to have effective drying and also prevent mold growth, we had to remove all wet materials and set drying equipment that would run for at least three days.  Maryanne was very happy that her unfortunate situation was completely under control.