Making a Happy Customer

4/20/2018 (Permalink)

Often that call comes in when a homeowner thinks they have a mold problem and they need a professional to evaluate the conditions.  We scheduled an appointment and met with the homeowner.  We didn’t see any major issues that would need our services and gave them a recommendation whereas they could tackle the problem on their own.  Below is a copy of an email we received shortly after our visit from the homeowner. 

Hi Chris, 

I just wanted to thank you for the insight into our "mold problem". As I was cleaning the baseboards in order to paint them, I noticed that there was what looked like a dark colored dust on the top of them. When I sprayed them with Windex the "dust" seemed to grow. It was the dog hair that magically sprang up and when I wiped it clean it was dark black with a bunch of specks. After our conversation I'm confident that it was the mold attaching itself to that dog hair that was all over the house. I have cleaned every nook and cranny of that house and removed bags of dog hair. I feel so much better knowing that was probably the bulk of the problem...I still think there is some in the closet, but I've cleaned and painted that, and I leave that door open to air it out. 

Again, thank you so much for giving me an honest, straight forward answer to my issue. It is very refreshing to know there are still trustworthy, honest people out there. I can't thank you enough.  

Signed, Happy Customer